Parkroyal Kuala Lumpur

The room was comfortable

The room was not cleaned properly. The bath tub was dirty and I had to ask them to come and clean it. Plus, the drain was clogged and water would not go down. The mini-bar was not replaced regularly. The carpet and the furniture too old and in bad shape with burns in the carpet.

My family felt safe with the level of security deployed at the various entrance/exit point. Please keep this up as we singaporeans have read alot of negative news concerning robbery/thefts/stolen in the country. I drove there, so I was quite impressed that there were security guards patrolling the different levels of car park. I like the design of the room, very smart of the interior designer who thought of having compartmentalised shower area, toilet area and the basin in the bed room. The location of the hotel is great with all the shopping malls within walking distance. Another incident (see below) was that the duty manager acted with efficacy when smoke was detected in the children room (2004) and I was glad she took responsibility on the spot to rectify the problem immediately by offering another room for my kids to be able to sleep smoke-free eventually. This impressed me.

My kids were staying in the other room 2004 when they had difficulty sleeping as smoke was entering into the room. Though it was a non- smoking room, I believed the smoke went into the air vent from surrounding rooms. Even the smoke detector had turned red, so obviously somone in the next room was smoking. Perhaps the managaement will want to verify there is no leakage in the air vent through air con or shower or toilet room. Thankfully the resourceful night manager for that night or rather morning (10 Jun 2011) offered another room so that they could have a peaceful sleep eventually.

To be frank I have no fantastic word for the rooms. Its a normal 4* hotel standard. I took the twin deluxe and was enough for my family of 4. 2 twin bed was given. Hotel location will be great if you love shopping. Sungei Wang was just opposite Parkroyal. Lots of eateries within walking distance. We had our dinner at the ship restaurant which was 5 min walk from the hotel. The food was great especially the escargots. Breakfast at the hotel was fantastic!!! Bring your kids together with you, be surprise when you had your final bill. That's all I can say.

Location

I stayed at the hotel no 3 other occasions, never treated as I was on this trip. Howerver, I was in a higher grade room, that should not have detered the service. After I complained to the duty manager, who was very helpful, matter was rectified. This I should not have neede to do.

nice hotel in great location, very close to malls and monorail. the room was nice and cleaned.

the swimming pool is ok but in the restrooms there are poor. no jacuzzi

Orchid club very good. Great Location

Can't think of anything except Booked.net booked a double room with breakfast whilst I requested the Orchard club room. I paid in the difference and got what I wanted

value for money is great, staff very nice and friendly, location is perfect near few malls and 2 monorail stations

when i tried to extend my stay they tried to trick me into upgrading by telling me my room wasn't avaliable, while "4 rooms left" was right there on Booked.net

Very near to shopping centers and to walk street. Very helpful staff clean and quite hotel

Wifi service in room is weak

The hotel was good value for money and the design of the rooms was great. The location was also excellent and the staff very friendly and helpful.

Every thing is good!

The hotel was situated in a better location than I expected. It's easy to walk to the shopping areas. Apparently it has been renovated and the rooms that we stayed in were okay; one was a little compact but the other was a fairly good size.

It was a little bit dirty for a 5 star. Eg. There were dirty water marks on the glass doors to the toilet and the shower.

Thanks for the upgrade.. I have stayed here a couple of times. Location was excellent. But the room condition was just so so. When I checked in to the room, the carpet was dirty and smelly, bed was too soft. Although I stayed at the #18-01, I could hear the traffic noise and also I could hear the next room flushing the toilet and baby crying. Didn't get to sleep at all.. I must say all the staff were very friendly and great.

It is very cetrally located

The staff were more than excellent could not do enough to make you happy, included breakfast second to none, catered for everyone and anyone.

Reported a leaky toilet, but wasn't fixed during our stay

the ambience of the hotel and the friendlieness of the staff

the evening restaraunts cold and poorly done